FAQ Foire Aux Questions & aide en ligne
Pages d'aide et de documentation
Introduction
eInter est une application web dédiée a la gestion de prestations de services en temps-reel.
L'accent a ete mis sur la simplicite d'utilisation pour les administrateurs et les operateurs, mais de nombreuses fonctions vous permettent
d'en faire une utilisationplus avancee, jusqu'a l'edition de facturation, et la gestion des impayés.
Concepts & terminologie
Les prestations sont effectuees chez des sites, par des agents, a la demande de clients.La prestation peut-etre ajoutee via un planning, ou au coup par coup comme lors d'une demande d' intervention sur site.
Einter est actuellement optimise pour les societes de gardiennage, mais rien ne vous empeche de l'utiliser pour tout autre type de prestation.
Une fois la prestation terminee, la facture peut etre editee. Une page recapitulative vous indique les factures impayees.
Si vos besoins ne correspondent pas exactement a ce que eInter propose, contactez-nous afin de trouver une solution.
Fonctionnalites
Prestations
- Ajout de centaines de prestations en quelques clics
- Envoi automatique du bon de commande par email
- Prestations en cours ou imminentes affichees sur une page dediee
- Suivi des prestations en temps reel
- Suivi des prises et des fins de services en temps reel (QRCodes)
- Acces specifiques pour chaque agent, pour la reception de rapports de fin de prestation
- Ajout / Modification des prestations disponibles (intervention, livraison, gardiennage, ronde, etc...)
Envois d'emails
- Bon de commande prestation
- Rapport de fin de prestation
- Facture, rapppel facture impayee
- Anomalie d'execution d'une prestation
Outils et options
- Messagerie interne
- Passerelle d'envoi vers Tom-Tom
- Envoi de SMS
- Creation de QRCodes (par exemple, point de passage pour un rondier)
- Edition de factures
- Gestion de taches
- Agenda
- Main courante
- * Export de vos donnees au format CSV (fichier generique pour tableur)
Acces
- Acces avec privileges d'ajout, d'edition et de visualisation specifiques
(Acces agent, client, site, comptabilite, administrateur, operateur, etc...) - Ajout et suppression de privileges a effet instantanes
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Account Questions
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Payment Questions
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Miscellaneous Questions
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